Crowne Plaza Cleveland at Playhouse Square, an IHG Hotel

First time visiting Cleveland for a concert. We arrived 2 hours before check-in so we could valet the vehicles and explore a bit, and grab a bite to eat. We were able to go straight to our room and get situated before exploring Playhouse Square. There's way too much to do in a single day, so we elected to walk to the Rock and Roll Hall of Fame, which took MAYBE 15 minutes. The place is surrounded by all kinds of little dive bars, restaurants, shops, theaters, and attractions. Not to be beforgetten that the staff here is top-notch. You might even be able to talk a few of them into a freindly game or two on the lobby tic-tac-toe board. It was just an awesome experience, and if we come back this way, we know where to stay.

The property was in the heart of Cleveland, which made it very convenient to do the traveling we had to do. Also, everything was very neat and clean, and the staff was amazing. We also enjoyed the restaurant associated with the hotel and the manager and staff there also went out of their way to make it a great experience. They went above and beyond to help us in our needs while we stayed there. I would definitely recommend this hotel to all my friends and will definitely be going back.

The staff behind the check-in desk were awesome and check-in and out went smoothly! The valet service was great! The restaurant staff during the morning shifts were exceptional!!! So very friendly and attention to service and making us feel welcome was a priority! Food was great!

Appreciated the valet service, albeit a little expensive. The location was wonderful, and having the restaurant, Yours Truly next door was a plus. Shout out to Erick and Mickey who were awesome and so helpful during our stay. Very personable and friendly. The room was nice and clean. 4th floor housekeeping staff were friendly and responsive. They kept our room nice and neat. It was so nice to return to our room after the baseball games to a made bed, fresh towels and clean room.

I loved that I could take my daughter and her friends downtown Cleveland and feel safe by myself. I felt comfortable and secure the whole time. It felt like home - important for a woman traveling alone. The view was the best in the house! Kids had their own area to hang out in with their own tv. The breakfast was worth the spend. I plan on doing this again for my daughter whenever we come to Cleveland for a show or concert - this way I don’t have to park at the event or drive home late at night.